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Returns & Exchange

SHIPPING POLICIES

How do orders ship?

FedEx is our primary shipping provider, we also ship with USPS; depends on the item(s) and/or size of your order.
Free Shipping is available on orders over $99.99 to all US (excludes Alaska, Hawaii and Puerto Rico)
$5.99 shipping for items 1 pound and under to all US (excludes for Alaska, Hawaii and Puerto Rico)

If your shipping address is in Alaska, Hawaii, and Puerto Rico:

Add your item(s) to the cart and get a shipping quote. Just input your address to check the live rates. Shipping is based on our automated FedEx calculator

If your shipping address is International:

Shipping outside of the US can be expensive, the cost is based on your location, just input your address to check the live rates. The price you see online is freight only, it does not include import taxes, duties, or brokerage fees. Please take this into consideration when placing your order.

Do you ship to AFO/PO Boxes?

Yes, USPS only.

When will my order arrive?

It depends on your location, we ship all orders from Southern California:
•FedEx Ground - 2-5 business days to arrive,
•FedEx Express Saver – 3 business days,
•FedEx 2-Day – 2 business days
•FedEx Overnight – Next business day
•USPS  - 2-6 business days

Estimated delivery is based on your order being placed before 12:00pm CST Monday - Friday. Orders placed on weekends will ship the next business day.

Where is my order?

You can easily check the status of your order by logging into your account and clicking on Order Status. You will also receive a notification email with a tracking number for your order so you know when to expect it.

Please call our Customer Service Team at 877-456-5049 if you have any additional questions.

RETURNS
If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. In order to receive a refund, all merchandise must posses the original manufacturer tags and identification stickers. Please, call 877-456-5049 for an RMA number, then clearly print/type your name, RMA number and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable.

Please contact us to receive a Return Merchandise Authorization number prior to returning the merchandise.

JOOVY
2919 Canton St. 
Dallas, TX 75226