FAQ’s

When will my order ship?
Orders received by 11:00 a.m. CST are shipped the same day. Orders received after 11:00 a.m. CST are shipped the next day. Orders received after 11:00 a.m. CST on Friday will ship the following business day.

When will I get my order?
Most domestic USA orders ship and are received in 2 to 5 business days and are shipped from our office in Irvine, CA. East Coast orders typically take 3-5 days and West Coast orders 2-3 days.

Our standard shipping is FedEx Ground. We do offer overnight and 2nd day expedited shipping for an additional fee if you need it sooner.

How can I track my order?

Don’t worry, you’ll have a tracking number in no time. You’ll get a tracking number for your order in your inbox as soon as it ships from our warehouse.

How much do you charge for shipping?
Some products will specify free shipping, but in all other cases, how much your shipping rate is will depend on what you’re buying and how far it’s going. Put the item in your cart and enter your information to see what your rate will be. We offer free shipping on orders over $50.

Do you ship internationally?
Yes! Get Joovy delivered anywhere in the world — just know your country’s customs fees and processes to avoid unexpected delays in delivery.

Do you charge sales tax?
We charge sales tax in California, Pennsylvania, Texas and Washington

Can I make a return?
If there’s a problem with your order, don’t sweat it — we won’t leave you hanging. Here’s what you CAN return: Unopened and unused items. Purchases made within 30 days. Here’s how you can submit a return: 1. Call our customer service team at 877-456-5049 to request your return label. 2. Ship the unused item back to our warehouse. 3. Get your refund in around two weeks.

The item I want is out of stock. What do I do?
Sometimes, we get a little too popular for our own good around here. If you see something you want but it’s not in stock, give us a call at 877-456-5049 or email us at customerservice@joovy.com to get an estimated restock date.

What is joovy's privacy policy?
We’re families here, and we’re big on protecting the privacy of our customers and followers. We don’t sell or share customer information with anyone ever, period. You can read our full privacy policy here.

How can I pay?
We accept VISA, MasterCard, American Express, Google Pay, Amazon Pay, and Paypal.

Do you offer gift wrapping?
Due to the size of our packages, we don’t offer gift wrapping at this time