If you’re not totally satisfied with your joovy purchase, you can return new and unopened products within 30 days, together with your proof of purchase, for a full refund. You may also return open products within 30 days, with your proof of purchase, for a full refund.
Return Policy
Our return policy is simple — 30 Days, No Questions Asked.
Parts and items on sale are final.
You may start your return here or call, text, email, or live chat with our customer service team at 877-456-5049.
Review Return Policy:
Familiarize yourself with the return policy on joovy.com. Returns are accepted within 30 days of purchase,
except for parts that are considered final sale.
Prepare Order Information:
Ensure that you have your order number available. This will help expedite the return process.
1. Contact Customer Service:
Reach out to our customer service team to request a return label. You have three options to contact them:
– Phone: Dial 877-456-5049 to speak with a customer service team member directly.
– Email: Send an email to customerservice@joovy.com stating your intention to return the item. Include your order number and any relevant details about the return.
– Live Chat: Visit joovy.com and locate the live chat feature. Initiate a chat session to communicate with a customer service team member and request a return label
Provide Required Information:
When contacting customer service, make sure to provide the necessary information, such as your order number and any specific details related to the return. This will help them process your request efficiently
Receive Return Label:
Once you have contacted customer service and provided the required information, they will generate a
return label for you. This label will be used to ship the item(s) back to Joovy.
Package the Item:
Carefully pack the item you wish to return in its original packaging or a suitable alternative. Make sure to include all accessories, manuals, and any other items that were originally included.
Attach the Return Label:
Affix the provided return label to the package securely. Ensure that the label is clearly visible and covers any previous shipping labels or barcodes.
2. Ship the Package:
Take the package to a suitable shipping carrier and send it back to joovy using the return label. You may
be responsible for covering the return shipping costs, depending on the return policy.
Track the Return:
Keep a record of the return tracking number provided by the shipping carrier. This will help you track the
progress of the return shipment.
3. Await Confirmation and Refund:
You should receive confirmation of the return and the refund status via email
Additional Questions:
Shipping Policy
joovy gear to good use. These are the shipping options available to you.
When will my order ship?
If you submit your order before 11:00 a.m. PST, it will ship on the same day. Orders received after that
time will be shipped on the next business day. Please note that orders placed on Friday after 11 a.m. PST
and Saturday will be shipped on Monday.
Rest assured, we’re committed to getting your order on its way as quickly as possible. Happy shopping!
When will I get my order?
For orders within the United States, you can expect a delivery time of approximately 4-5 business days from our warehouse in Irvine, CA. However, please note that destinations on the East Coast may require a slightly longer transit time of 5-6 business days, while our West Coast friends often enjoy quicker arrivals within 2-3 days.
Your location plays a role in determining the delivery schedule, ensuring your package reaches you as
swiftly as possible.
Great news! We offer complimentary shipping through FedEx for orders over $50, making it even more delightful to receive your goodies. If you’re eager to speed things up, expedited shipping options are available at your expense. During the checkout process, you can easily calculate the rates and select the option that suits you best.
Now, sit back, relax, and eagerly anticipate the arrival of your order. We’re working diligently to make it a delightful experience for you!
How can I track my order?
Once your order leaves our warehouse, we’ll send you an email with a tracking number. Simply check your email and log into your joovy account to track your shipment’s progress. It’s as easy as that!
Do you ship internationally?
Yes, we do! You can enjoy our products no matter where you are in the world. However, please be aware that when shipping internationally, it’s essential to familiarize yourself with your country’s customs fees and procedures to prevent any potential delays. As the customer, you’re responsible for covering the shipping costs and any additional fees associated with customs. Happy international shopping!
