Shipping policy

We’re making sure your order is processed quickly so you can put your
joovy gear to good use. These are the shipping options available to you.

When will my order ship?
If you submit your order before 11:00 a.m. PST, it will ship on the same day. Orders received after that time will be shipped on the next business day. Please note that orders placed on Friday after 11 a.m. PST and Saturday will be shipped on Monday.
Rest assured, we’re committed to getting your order on its way as quickly as possible. Happy shopping!

When will I get my order?
For orders within the United States, you can expect a delivery time of approximately 4-5 business days from our warehouse in Irvine, CA. However, please note that destinations on the East Coast may require a slightly longer transit time of 5-6 business days, while our West Coast friends often enjoy quicker arrivals within 2-3 days.
Your location plays a role in determining the delivery schedule, ensuring your package reaches you as swiftly as possible.

Great news! We offer complimentary shipping through FedEx for orders over $50, making it even more delightful to receive your goodies. If you’re eager to speed things up, expedited shipping options are available at your expense. During the checkout process, you can easily calculate the rates and select the option that suits you best.

Now, sit back, relax, and eagerly anticipate the arrival of your order. We’re working diligently to make it a delightful experience for you!

How can I track my order?
Once your order leaves our warehouse, we’ll send you an email with a tracking number. Simply check your email and log into your joovy account to track your shipment’s progress. It’s as easy as that!

Do you ship internationally?
Yes, we do! You can enjoy our products no matter where you are in the world. However, please be aware that when shipping internationally, it’s essential to familiarize yourself with your country’s customs fees and procedures to prevent any potential delays. As the customer, you’re responsible for covering the shipping costs and any additional fees associated with customs. Happy international shopping!